We appreciate your support of Katmandu Trading Co. We strive to maintain positive relationships with our retail and wholesale partners and with our customers. We are committed to protecting every customer's privacy and security, so any information you provide to us will be held with care and in the strictest confidence.
Like many websites, we use "cookies" and other unique identifiers, from which we obtain certain types of information. These identifiers will appear when your web browser or device accesses any Katmandu Trading Co. site, as well as any content served by or on behalf of Katmandu Trading Co. on other websites. This information is kept only for our internal marketing and statistical purposes, which, in turn, will provide our customers with better service, better products, and a better overall experience. In short, we will not share your information outside our organization or sell your information to third parties.
Payment Methods & Coupons
We accept Visa, MasterCard, American Express credit and debit cards. You may also use PayPal to complete your payment.
We generally ship orders within 7-10 business days, but we can often get them out faster. All retail orders shipped in the U.S. over $75 will receive free standard shipping. Free shipping does not qualify on international shipments, even with a coupon you may receive.
If you need your order by a certain date, please give special instructions in the notes at checkout. Whenever possible, we re-use shipping materials including boxes, bubble wrap, packing peanuts, etc.
FOR RETAIL ORDERS ONLY:
Products may be returned within 30 days of purchase if you are not completely satisfied. For most returns we give a store/website credit in the amount of your original purchase. Cash refunds are permitted, however, we will contact you after the return of your item(s) letting you know the refund has been authorized and when you should expect to receive said refund. Please email firstname.lastname@example.org to arrange for the return of any item. If you received something damaged or in error, we will provide return shipping.
Returns time may vary, depending on your shipment selection, but we will process returned items and refunds within 48 hours of receiving the product.
Items that have been resized, damaged, or otherwise altered after delivery will not be accepted for return
All items with a value of $35 or more, must be returned using a trackable shipping method. Items with a value of $500 or more must also be insured at customer cost.